3562615 - Error: "Couldn't subscribe to Cloud Identity Services. Please try again." when subscribing to the connectivity plan in BTP Subaccount

Symptom

The following error occurs when subscribing to the connectivity plan:

Couldn't subscribe to Cloud Identity Services. Please try again. If the problem persists, open a support case using the component: BC-IAM-IDS.
Technical Details:
Subscribe failed. Error: Subscribe failed in create callback. Error: CorrelationId: <correlationId>, Please open a support case for application/service SAP Cloud Identity Services with appName: sap-identity-services-onboarding, using the component: BC-IAM-IDS. Failed to call callback. URL: PUT

Environment

SAP Business Technology Platform
Identity Authentication

Product

SAP Cloud Identity Services all versions

Keywords

Cloud Identity Services, connectivity plan, IPS, IAS, Couldn't subscribe to Cloud Identity Services, No tenants found, https://xxxxxxxx.hana.ondemand.com/iam/cfsubapi/onboarding/ap11/callback/v1.0/tenants/cxxxxxxxxx. Consumer tenant: xxxxxxxxxx. Callback response: No tenants found. status code: 400 BAD_REQUEST , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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