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3562615 - Get error: "Couldn't subscribe to Cloud Identity Services. Please try again." when subscribe the connectivity plan

Symptom

Get the following error when subscribe the connectivity plan:

Couldn't subscribe to Cloud Identity Services. Please try again. If the problem persists, open a support case using the component: BC-IAM-IDS.
Technical Details:
Subscribe failed.
Error: Subscribe failed in create callback. Error: CorrelationId: <correlationId>, Please open a support case for application/service SAP Cloud Identity Services with appName: sap-identity-services-onboarding, using the component: BC-IAM-IDS. Failed to call callback. URL: PUT https://xxxxxxxx.hana.ondemand.com/iam/cfsubapi/onboarding/ap11/callback/v1.0/tenants/cxxxxxxxxx. Consumer tenant: xxxxxxxxxx. Callback response: No tenants found. status code: 400 BAD_REQUEST


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Environment

  • SAP Business Technology Platform
  • Identity Authentication

Product

SAP Cloud Identity Services all versions

Keywords

Cloud Identity Services, connectivity plan, IPS, IAS, Couldn't subscribe to Cloud Identity Services, No tenants found , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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