SAP Knowledge Base Article - Public

3562859 - Unable to update ERP Released status via Data Work Bench

Symptom

When trying to update the field of ERP Released status of Work Order on Item Level the following error appears:
Update not allowed for properties: ExternalFollowUpProcessingReleaseStatusCode. Check metadata for ServiceRequestItemCollection".

Environment

SAP CLOUD FOR CUSTOMER

Cause

The ExternalFollowUpProcessingReleaseStatusCode has 'false' for the property "Updatable" as per the meta data for "ServiceRequestItemCollection" hence, it is not possible to update the value for this field through Data Workbench

Resolution

This is the system standard behavior.

Alternatively you can make use of Workflow Rules (setting the type to Action "Release to ERP") with the required condition maintained in the rule to achieve your request.

Another option is to use PDI/SDK logic using the action FLAG_EXT_FOLUP_NREL which is PSM released under ITEM node of SERVICE_REQUEST. More details about this SDK option can be checked at the following KBA 2433668 - PSM Release Request: Action Make ERP Relevant in Service Request

Keywords

Integration; Not Working; Automatically; Mass Update , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications 2411