SAP Knowledge Base Article - Public

3562936 - The ‘End of Continued Pay’ field is not populated when an absence is recorded on mobile

Symptom

The ‘End of Continued Pay’ field is not populated when an absence is recorded on mobile

However, when the customer records the exact same absence on desktop, the field gets populated.

Environment

SAP SuccessFactors > Employee Central > Time Off > Mobile (LOD-SF-EC-TIM-MOB)

Reproducing the Issue

  1. On the desktop version of SuccessFactors, proxy as the affected user
  2. Go to Request Time Off/ ESS
  3. Select the affected time type from the dropdown and request an absence.
  4. Become self, then go to Administer Time for the user. Click on the absence that was created. Note that the ‘End of Continued Pay’ field is populated
  5. Log in to the mobile version of SuccessFactors, again proxy as the same user. Repeat steps 2 and 3.
  6. Become self, then go to Administer Time for the user again. Click on the new absence that was created. Note that this time the ‘End of Continued Pay’ field is not populated

Resolution

The issue is currently being investigated by engineering team, the KBA will be updated when the issue has been resolved/workarounds have been identified

Keywords

end of continued pay, end of continued pay field, end of continued pay field mobile , KBA , LOD-SF-EC-TIM-MOB , Time Mobile , Bug Filed

Product

SAP SuccessFactors HCM Core 2411