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SAP Knowledge Base Article - PreviewSymptom
In SAP Service Cloud Version 2, when sending an email to Multiple channels, the case is created for the most recent channel.
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
email channels, case creation, multichannel feature, email-to-ticket behavior, inbound email, case type, multiple channels, email configuration, communication channels,one case is created,TO, bcc,Multiple,channels. , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Product Enhancement
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