Symptom
The "Click to Sign" option cannot be used for signing forms in Onboarding/Offboarding 1.0 on mobile devices.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
By system design, the "Click to Sign" feature is not supported on mobile devices in Offboarding 1.0.
Resolution
- The "Click to Sign" feature is only supported on desktop browsers.
- For more information, refer to the SAP Help Guide: Onboarding 1.0 Mobile > Onboarding Features Supported on the Mobile Browser.
Please submit an enhancement idea to the Customer Influence for consideration, if this is an important feature/function you would like to see made in Onboarding in a future release. For how to raise an enhancement idea, refer to the KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products.
See Also
Keywords
Click, to, Sign, mobile device, not, function, working, signing, form, Onboarding 1.0, Offboarding 1.0, mobile devices, signature, SF, Success, Factors, Onboarding 1.0, OBD, ONB, LOD-SF-OBD, , KBA , LOD-SF-OBD-MOB , Mobile Interface , LOD-SF-OBD-C2S , Click to sign , LOD-SF-OBD-FRM , Country Compliance Forms , Problem
SAP Knowledge Base Article - Public