Symptom
The Benefit Overview page does not load correctly after viewing legacy Benefit data and then navigating to the Benefit Overview from the Benefit Portlet link 'View Your Benefits Overview'.
Environment
SAP SuccessFactors Employee Central: Employee Benefits
Reproducing the Issue
- Log into SF instances.
- Go to employee profile and click on 'Benefits'.
- Click on 'Go To Benefits' to view the legacy data on the legacy Benefit page.
- Go back to the Benefit Portlet and click on 'View Your Benefits Overview' link.
- The Benefit Overview page does not load and freezes.
Resolution
Engineering Team confirmed issue will be fixed with 1H 2505 release.
Workaround: The employee can access the new benefits overview page i.e., click on 'View Your Benefits Overview' directly from the Benefit Portlet without navigating to old/legacy benefits page.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2411, b2411, INC10876634, Global Benefits, Benefit Overview page, legacy Benefit data, page load issue, freezing, View Your Benefits Overview, old benefit page, BEN-18070. , KBA , LOD-SF-EC-GBF , Global Benefits , Known Error