SAP Knowledge Base Article - Public

3563282 - Benefit Overview Page loading after viewing Legacy Benefit Data 2H 2024

Symptom

The Benefit Overview page does not load correctly after viewing legacy Benefit data and then navigating to the Benefit Overview from the Benefit Portlet link 'View Your Benefits Overview'.

Environment

SAP SuccessFactors Employee Central: Employee Benefits

Reproducing the Issue

  1. Log into SF instances.
  2. Go to employee profile and click on 'Benefits'.
  3. Click on 'Go To Benefits' to view the legacy data on the legacy Benefit page.
  4. Go back to the Benefit Portlet and click on 'View Your Benefits Overview' link.
  5. The Benefit Overview page does not load and freezes.

Resolution

Engineering Team confirmed issue will be fixed with 1H 2505 release.

Workaround: The employee can access the new benefits overview page i.e., click on 'View Your Benefits Overview' directly from the Benefit Portlet without navigating to old/legacy benefits page.

See Also

Keywords

KI2411, b2411, INC10876634, Global Benefits, Benefit Overview page, legacy Benefit data, page load issue, freezing, View Your Benefits Overview, old benefit page, BEN-18070. , KBA , LOD-SF-EC-GBF , Global Benefits , Known Error

Product

SAP SuccessFactors Employee Central 2411