Symptom
When navigating to an employee Spotlight via Org Chart in the SAP SuccessFactors Mobile App, an error message "Looks like the data isn't loading" is displayed in Organization Block. However, the "Organizational information" can be viewed without issues under the full profile tab in the employment information section.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Log in to the SAP SuccessFactors Mobile App;
- Search for an employee using the search bar;
- Click on the quick card of the employee;
- The error message "Looks like the data isn't loading" is displayed in the Organization Information Card.
Cause
Known issue.
Resolution
The fix for this issue is planned to be deployed via MOB-93449 (iOS) and MOB-93302 (Android) with Release Version 2505. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.
Workaround:
Please enable field businessUnit navigating to Manage Business Configuration > JobInfo > > Switch businessUnit Enabled to Yes.
See Also
Keywords
MOB-93449, MOB-93302, INC10916383, SAP SuccessFactors, Mobile App, Employee Central, Data Not Loading, Error, Organization Block, Employee Profile, Organizational Information, Spotlight, Looks like the data isn't loading , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EP-MOB , Mobile , LOD-SF-EC-MOB , Employee Central Mobile , Known Error
Product
Attachments
Pasted image.png |