SAP Knowledge Base Article - Public

3563347 - Data Not Loading Error in SAP SuccessFactors Mobile App - Employee Central

Symptom

When navigating to an employee Spotlight via Org Chart in the SAP SuccessFactors Mobile App, an error message "Looks like the data isn't loading" is displayed in Organization Block. However, the "Organizational information" can be viewed without issues under the full profile tab in the employment information section.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Log in to the SAP SuccessFactors Mobile App;
  2. Search for an employee using the search bar;
  3. Click on the quick card of the employee;
  4. The error message "Looks like the data isn't loading" is displayed in the Organization Information Card.

Cause

Known issue.

Resolution

The fix for this issue is planned to be deployed via MOB-93449 (iOS) and MOB-93302 (Android) with Release Version 2505. For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.

Workaround: 

Please enable field businessUnit navigating to Manage Business Configuration > JobInfo > > Switch  businessUnit Enabled to Yes.

See Also

3467336 - User Permissions for Organization Block in Spotlight and EP - 1H 2024 - SAP for Me

Keywords

MOB-93449, MOB-93302, INC10916383, SAP SuccessFactors, Mobile App, Employee Central, Data Not Loading, Error, Organization Block, Employee Profile, Organizational Information, Spotlight, Looks like the data isn't loading , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EP-MOB , Mobile , LOD-SF-EC-MOB , Employee Central Mobile , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions

Attachments

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