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3563411 - Unassigned BTM task: "Ticket XXX is assigned to you"

Symptom

You are receiving unassigned BTM tasks for the notification "Ticket XXX is assigned to you".

The logs say:

  • Use action "Assign Item" to manually assign a responsible to the task
  • Employees without sufficient access rights for the item:
  • Employee: ABC
  • Info: Work Center Views that potentially grant access:
  • View:Technical: Desktop Navigation (TICKET_DESKTOP_NAVIGATION) - Context: Service Unit (5)
  • View:Common Authorizations for Users (CC_COMMONPERSONALWORK) - Context: Personal Work (1004)
  • No employee has sufficient access rights


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

BTM, user restriction, ticket assigned to you, unassigned item ticket, service, Employees without sufficient access rights for the item , KBA , LOD-CRM-SRP , Service Request Processing , How To

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