SAP Knowledge Base Article - Public

3563418 - Unable to cancel recurring absence with start and end time entries as pop-up keeps loading indefinitely

Symptom

For a recurring absence with start and end time entries (i.e., for clock time users), the Related Records popover loads indefinitely and the "Cancel all absences" button is greyed out. 

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. Navigate to Administer Time for a clock-time user.
  2. Click on the Recurring Absence icon on any of the absences in the absence series.
  3. The "Cancel all absences" button is greyed out and the pop-up loads indefinitely.

Cause

This issue is being caused by a defect wherein the related records for recurring absences aren't loading for Employee Time entries with Start and End Time.

Resolution

Engineering team has created a code fix to resolve this issue. The fix is planned to be released via a patch (PTCH-45923) on 28th Jan 2025 in Preview and 30th Jan 2025 in Production instance.

Keywords

SAP SuccessFactors, Employee Central, Time Off, Recurring Absence, Clock time, Start time, End time, Cancellation, Loading Issue, cancel all absences, button, CS20250009103352, INC10777009 , KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Known Error

Product

SAP SuccessFactors Employee Central 2411