Symptom
For a recurring absence with start and end time entries (i.e., for clock time users), the Related Records popover loads indefinitely and the "Cancel all absences" button is greyed out.
Environment
SAP SuccessFactors Employee Central - Time Off
Reproducing the Issue
- Navigate to Administer Time for a clock-time user.
- Click on the Recurring Absence icon on any of the absences in the absence series.
- The "Cancel all absences" button is greyed out and the pop-up loads indefinitely.
Cause
This issue is being caused by a defect wherein the related records for recurring absences aren't loading for Employee Time entries with Start and End Time.
Resolution
Engineering team has created a code fix to resolve this issue. The fix is planned to be released via a patch (PTCH-45923) on 28th Jan 2025 in Preview and 30th Jan 2025 in Production instance.
Keywords
SAP SuccessFactors, Employee Central, Time Off, Recurring Absence, Clock time, Start time, End time, Cancellation, Loading Issue, cancel all absences, button, CS20250009103352, INC10777009 , KBA , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Known Error