3563562 - Product Remains in Consignment Serial Stock Overview After Delivery

• A product with a specific serial number is still listed in the Consignment Serial Stock Overview, despite being delivered via Consignment Issue Outbound Delivery.
• The product should no longer appear in the Consignment Serial Stock Overview after delivery.

SAP Business ByDesign

1. Navigate to the Physical Inventory work center.
2. Go to the Common Tasks and select Consignment Serial Stock Overview.
3. Enter the relevant Product ID and Account ID, then click Go.
4. The system returns a result with the Serial ID and Sales Order reference.
5. Open the Sales Order, which has the Status Completed.
6. Go to the Service Entitlements work center.
7. Go to the Registered Products view.
8. Search for the Serial number.
9. Click Edit and observe the Tagged Inventory Status is Issued to Customer.
10. Go to the Detailed Inventory Tracking tab.
11. The last Movement was with the Outbound Delivery of the type: Consignment Issue.
12. The Item should no longer show in the Consignment Serial Stock Overview.

A sales order with a consignment issue for the product was created. Upon the release of the sales order, an outbound delivery was created, followed by the creation of Goods Activity Confirmation (GAC). Due to the cancellation of the GAC, the stock remained tagged with the sales order reference.

The system behavior is correct. 

Consignment Serial Stock Overview, Consignment Issue, Outbound Delivery, Goods Activity Confirmation, Inventory, Sales Order, Product, Serial Number, Stock, SAP Business ByDesign. , KBA , AP-IP-INV , Inventory , Problem