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3563723 - Error:java.net.SocketTimeoutException when fetching order details from S/4HANA using SAP S/4HANA Order Management

Symptom

When fetching order details from S/4HANA using SAP S/4HANA Order Management and the order contains big number of entries, the outbound S/4HANA API failed with Read timed out after 20s. See below error trace.

Exception:
java.net.SocketTimeoutException
Message:
Read timed out
Stacktrace:
sun.nio.ch.NioSocketImpl.timedRead(NioSocketImpl.java:288)
sun.nio.ch.NioSocketImpl.implRead(NioSocketImpl.java:314)
sun.nio.ch.NioSocketImpl.read(NioSocketImpl.java:355)
sun.nio.ch.NioSocketImpl$1.read(NioSocketImpl.java:808)
java.net.Socket$SocketInputStream.read(Socket.java:966)
sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:484)
sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:478)
sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(SSLSocketInputRecord.java:70)
sun.security.ssl.SSLSocketImpl.readApplicationRecord(SSLSocketImpl.java:1465)
sun.security.ssl.SSLSocketImpl$AppInputStream.read(SSLSocketImpl.java:1069)
org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)
org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)
org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:280)
org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)
org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)
org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)
org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)
org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:157)
org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)
org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)
org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)
org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:87)
org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:48)
org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:66)
org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:782)
org.springframework.web.client.RestTemplate.execute(RestTemplate.java:717)
org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:608)
de.hybris.platform.sap.saps4omservices.services.impl.DefaultSapS4OMOutboundService.sendRequest(DefaultSapS4OMOutboundService.java:252)
de.hybris.platform.sap.saps4omservices.services.impl.DefaultSapS4OMOutboundService.fetchOrderDetails(DefaultSapS4OMOutboundService.java:161)
de.hybris.platform.sap.saps4omservices.order.services.impl.DefaultSapS4OMOrderService.fetchOrderDetailsFromBackend(DefaultSapS4OMOrderService.java:162)
de.hybris.platform.sap.saps4omservices.order.services.impl.DefaultSapS4OMOrderService.getOrderForCode(DefaultSapS4OMOrderService.java:94)
de.hybris.platform.sap.saps4omservices.order.services.impl.DefaultSapS4OMOrderService$$FastClassBySpringCGLIB$$8d7a2c85.invoke(<generated>)

And increasing endpoint proxy timeout doesn't work for this.


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Environment

SAP Commerce Cloud, integration extension pack

Product

SAP Commerce Cloud, integration extension pack 2211

Keywords

Socket Timeout Exception, Order History, S/4HANA, saps4omservices, connectionTimeout, read timeout , KBA , CEC-SCC-INT-S4I-S4O , S4 Order Management , Problem

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