SAP Knowledge Base Article - Preview

3564051 - Category Levels not editable during Case Creation in SAP Service Cloud Version 2

Symptom

  • An inconsistency occurs while adding Category Level 1, Category Level 2, Category Level 3, and Category Level 4 during case creation in SAP Service Cloud Version 2. Specifically:
    • The fields for these categories are not editable during the case creation process.
    • After the case is created and subsequently opened, the fields become editable.
    • No fields related to the categories are displayed in Adaptation Mode during case creation.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Service Cloud Version 2 all versions

Keywords

SAP Service Cloud Version 2, Case Creation, Category Levels, Adaptation Mode, Catalog Assignment, Case Type, Editable Fields, Quick Create, New Case Screen, SAP Sales Cloud Version 2, case categories, cannot edit , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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