SAP Knowledge Base Article - Public

3564128 - Delegator is always notified even when user notification is switched off - Performance Management

Symptom

After a delegation request is accepted or declined, the delegator is always notified of the result, even the user notification is switched off.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. A delegation request is created and sent to a delegatee.
  2. The delegatee accepts or declines the request.
  3. An email notification is automatically triggered and sent to the delegator, even the user notification is switched off for the user, or the user selected "Read messages in the system" via profile icon > Settings > Notification.

Resolution

The fix for this issue is planned to be deployed on 1H 2025 release (b2505).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

No workaround is available.

See Also

References:

Keywords

KI2411, delegation, delegation mail, delegator, delegatee, delegation request, notify, result, accept, decline, delegation for form, delegate form, user notification, read messages in the system, switch, off, disable, notice, customize, form delegation, delegation request is accepted, delegation request is declined , KBA , LOD-SF-PM-EML , Emails and Notifications , Known Error

Product

SAP SuccessFactors Performance & Goals 2411