Symptom
After a delegation request is accepted or declined, the delegator is always notified of the result, even the user notification is switched off.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- A delegation request is created and sent to a delegatee.
- The delegatee accepts or declines the request.
- An email notification is automatically triggered and sent to the delegator, even the user notification is switched off for the user, or the user selected "Read messages in the system" via profile icon > Settings > Notification.
Resolution
The fix for this issue is planned to be deployed on 1H 2025 release (b2505).
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
Workaround
No workaround is available.
See Also
References:
Keywords
KI2411, delegation, delegation mail, delegator, delegatee, delegation request, notify, result, accept, decline, delegation for form, delegate form, user notification, read messages in the system, switch, off, disable, notice, customize, form delegation, delegation request is accepted, delegation request is declined , KBA , LOD-SF-PM-EML , Emails and Notifications , Known Error