SAP Knowledge Base Article - Preview

3564574 - Mapping behaviour of SAP Customer Data Cloud connector for real time synchronization

Symptom

When using the real-time connector, changes made to the customer profile mapping in CDP are not applied retroactively to existing profiles in CDP, this can lead to incorrect or outdated data being displayed.

While the batch connector previously handles this by refreshing all profiles against updated mappings, the real-time connector only applies the new mapping to newly created or updated profiles from CDC.

This can lead to further mismatches if there is change in the old profiles (in CDC) as the mapping did not update in CDP.

This behavior results in inconsistencies for existing profiles in CDP.  


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Environment

  • SAP Customer Data Platform
  • Real Time Connector

Product

SAP Customer Data Cloud all versions

Keywords

CDP, connectors, real time sync, batch connector, event, data ingestion, data enrichment, events , KBA , CEC-CDP , SAP Customer Data Platform , How To

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