SAP Knowledge Base Article - Preview

3564616 - Status of Completed Case cannot be Updated

Symptom

When changing a Case from Completed to Closed Status the following error occurs.

"Only status, notes and attachments are updatable in 05 (Completed) status. Check the request."


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

 Only status, notes and attachments are updatable in 05 (Completed) status. Check the request. Case, Completed, Closed , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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