SAP Knowledge Base Article - Public

3564628 - Service Organization is not available as a field in Tickets OWL and Advanced Search

Symptom

While in Ticket OWL or in Advanced Search, you cannot find the Service Organization field.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Tickets OWL or Advanced Search
  2. Search for Service Organization field
  3. See that it is not available
  4. Open Adaptation Mode and see that the field is not there either

Resolution

This is the standard behavior of the system. Service Organization field is not available to be added in Tickets OWL and Advanced Search.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

Service Organization Field, Advanced Search, Ticket OWL , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions