Symptom
When creating a Sales Order with a certain Division, it is possible to add a Product from a different Division.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales > Sales Orders.
- Click on new button.
- Fill the required fields and save.
- Go to Products tab > click add.
- Add the desired Product.
- Save.
- Open this Product and see the Division field is, for example, "X" (where X is the division ID or name).
- It is expected that C4C prevents users from adding products from a different division then the Sales Order, as it happens in ERP system.
Cause
The C4C system allows to add products from different Divisions than the Sales Order.
Resolution
This is the expected system behavior.
However, for a different behavior on this, please raise a request in the Influence Site. This is the channel to approach the product management team directly. The feasibility of the request will be evaluated to check whether this can be implemented in a next release or not.
See Also
maintain, maintaining, enter, entering, sales quote
Keywords
KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem