SAP Knowledge Base Article - Public

3564651 - Products from different Divisions can be added to a Sales Order

Symptom

When creating a Sales Order with a certain Division, it is possible to add a Product from a different Division. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Sales Orders.
  2. Click on new button.
  3. Fill the required fields and save.
  4. Go to Products tab > click add.
  5. Add the desired Product.
  6. Save.
  7. Open this Product and see the Division field is, for example, "X" (where X is the division ID or name).
  8. It is expected that C4C prevents users from adding products from a different division then the Sales Order, as it happens in ERP system.

 

Cause

The C4C system allows to add products from different Divisions than the Sales Order.

Resolution

This is the expected system behavior.

However, for a different behavior on this, please raise a request in the Influence Site. This is the channel to approach the product management team directly. The feasibility of the request will be evaluated to check whether this can be implemented in a next release or not.

See Also

maintain, maintaining, enter, entering, sales quote

Keywords

KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer core applications all versions