SAP Knowledge Base Article - Public

3564956 - Employee synchronization for time tracking does not process employees

Symptom

When you run a synchronization through either the check tool or manage data, no employees are processed

Environment

  • Employee Central Core
  • Time Tracking

Reproducing the Issue

  1. Go to Manage Data
  2. Open the object Clock In Clock Out Employee Full Synchronisation Details: EMPLOYEE_SYNC_CONFIGURATION (EMPLOYEE_SYNC_CONFIGURATION)
  3. Set 'Trigger Full Synchronisation' to 'Yes' and Save
  4. 'Number of Employees Synchronised' stays at 0

Cause

Configuration error

Resolution

You can only have the following HRIS field configured under jobInfo base object and not in any of the localized versions

time-event-type-group-id       Clock In Clock Out Group      Time Information (jobInfo_timeOffRelatedFields)         Yes 

To resolve

  1. Go to Manage Business Configuration
  2. Click the jobInfo dropdown
  3. Ensure you added no entries in your localized version (such as jobInfo_ARE, jobInfo_ARG, etc...)
  4. Verify that this HRIS field is present in the base jobInfo object
  5. Once this has been corrected, you can redo the reproding steps to correct any employees with synch issues 

Keywords

jobInfo, sync, business config, check tool , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem

Product

SAP SuccessFactors HCM Core 2411