SAP Knowledge Base Article - Preview

3565020 - How to Filter Unassociated Emails in SAP Sales Cloud Version 2

Symptom

  • In SAP Sales Cloud Version 1, there is an option to filter 'Unassociated Mails'. However, this option is not available in Version 2.
  • It is not possible to distinguish between associated and unassociated mails in Version 2.


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Environment

  • SAP Sales Cloud Version 2 1.0
  • SAP Service Cloud Version 2 1.0

Keywords

Unassociated emails, Entity Type, Email Work Center, SAP Sales Cloud Version 2, custom filter, email association , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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