SAP Knowledge Base Article - Public

3565061 - Error is thrown when using multiple Engagement Maps for a single Target Group

Symptom

When trying to assign multiple Engagement Maps to the same Target Group, error message "For the same target group and vailidity, use one engagement map." is displayed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Activity Planner > Engagement Maps.
  2. Click on new.
  3. Create a new Engagement Map and click on next.
  4. Add the desired points of engagements and click next.
  5. Add the desired Target Group ID.
  6. Error message 'For the same target group and vailidity, use one engagement map.' occurs. 

P.S: The standard error message is written as "vailidity" instead of "validity".

Cause

Engagement Maps should not be created with the same Account/Target Group. Also it is not possible to select different Engagement Maps for one single Visit as per the system design.

Resolution

This is the expected system behavior. Please maintain a different Target Group for each Engagement Map selected.

Keywords

error is shown, TG, EM, customer , KBA , LOD-LE-PSP , Perfect Store , LOD-CRM-OPP , Opportunity Management , LOD-CRM-ACT , Activities , LOD-CRM-ACT-VST , Visit Planning , Problem

Product

SAP Cloud for Customer core applications all versions