Symptom
When trying to assign multiple Engagement Maps to the same Target Group, error message "For the same target group and vailidity, use one engagement map." is displayed.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Activity Planner > Engagement Maps.
- Click on new.
- Create a new Engagement Map and click on next.
- Add the desired points of engagements and click next.
- Add the desired Target Group ID.
- Error message 'For the same target group and vailidity, use one engagement map.' occurs.
P.S: The standard error message is written as "vailidity" instead of "validity".
Cause
Engagement Maps should not be created with the same Account/Target Group. Also it is not possible to select different Engagement Maps for one single Visit as per the system design.
Resolution
This is the expected system behavior. Please maintain a different Target Group for each Engagement Map selected.
Keywords
error is shown, TG, EM, customer , KBA , LOD-LE-PSP , Perfect Store , LOD-CRM-OPP , Opportunity Management , LOD-CRM-ACT , Activities , LOD-CRM-ACT-VST , Visit Planning , Problem