SAP Knowledge Base Article - Preview

3565144 - How to enable or disable search objects in Agent Desktop

Symptom

  • A business requirement exists to restrict certain objects from appearing in the Agent Desktop search bar.
  • These objects may include Registered Products, Tickets, Individual Customers, Accounts, Contacts, Sales Orders, etc.
  • As an administrator, you want to enable or disable specific objects from being searchable.


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Environment

  • SAP Cloud for Customer Core Applications 2411
  • SAP Agent Desktop / Agent Console Side-By-Side (Add-on)

Product

SAP Cloud for Customer core applications 2411

Keywords

Agent Desktop, search objects, enable search, disable search, hide objects, show objects, search bar customization, Agent Console, Service and Social, Configure Agent Desktop, extensibility, searchResultSBS, SAP Cloud for Customer, C4C, side-by-side add-on, registered products, tickets, accounts, contacts, sales orders. , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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