SAP Knowledge Base Article - Public

3565166 - Error message appear when click on 'Forgot Password'

Symptom

Error message "Assertion failed: Event handler does not provide handleEvent function in addEventListener" appear when click on 'Forgot Password'

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Environment

SAP SuccessFactors HCM Suite



Reproducing the Issue

  • Go to Login Page (PWD Login)
  • Click on "Forgot Password?"
  • Error: Assertion Failed: Event handler does not provide handleEvent function in addEventListener

Cause

An incorrect custom page has been configured for the "Custom Password Help Page."

Resolution

Please enable the Use default Page option for the 'Custom Password Help Page,' or Update the correct HTML code in the 'Custom Password Help Page.'

(Note: As a customer, you do not have access to Provisioning. To complete tasks in Provisioning, please contact your implementation partner.)

See Also

2088153 - Custom Login Page in SuccessFactors 

Keywords

Error message appear when click on 'Forgot Password',Error: Assertion Failed , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , How To

Product

SAP SuccessFactors HCM Core 2411