Symptom
- The Automated "Position Matrix Relationship to Job Relationship" Synchronization Job fails to complete successfully.
- Despite the job status indicating successful completion, the logs display an error message: "An application error occurred during the execution so the job couldn’t be completed. Please try again later or notify Product Support if the issue keeps occurring."
Environment
- SAP SuccessFactors Employee Central - Position Management
Reproducing the Issue
- Go to Scheduled Job Manager > Job Scheduler
- Run the "Position Matrix Relationships to Job Relationships Synchronization" Job
- Download the Job Response file from Job Monitor
- See the following error in the response file "An application error occurred during the execution so the job could not be completed. Please try again or notify Product Support if the issue keeps occurring."
Cause
Known issue.
Resolution
- Engineering team confirmed that the issue will be fixed with a patch during p17 patch cycle.
- To know about patch dates, you can refer SAP SuccessFactors Product Release & Road Map Information
See Also
Implementing Position Management guide: Setting up the Automated "Position Matrix Relationship to Job Relationship" Synchronization Job
Keywords
ECT-248858, PTCH-45981, MATRIX_RELATION_SYNC, FatalPositionEventFollowUpException, An application error occurred during the execution so the job, Position Matrix Relationship to Job Relationship, KI2411 , KBA , LOD-SF-EC-POS-MAT , Matrix Relationships & Job Relationships Sync , Known Error
Product
SAP SuccessFactors Employee Central 2411