SAP Knowledge Base Article - Preview

3565236 - "Locking object not possible; object locked by... " is not working

Symptom

The issue reported is that when more than one user open the ticket TI and then without clicking the global edit button if the users start editing some text fields directly.
(Eg: Subject OR if we goto Notes facet and start typing in some notes), 
The ticket is NOT getting locked and it allows other users to edit the same ticket when they login from a different device/browser.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2411

Keywords

Locked object not working , Ticket TI. , KBA , AP-RC-UIF-RT , UI Framework Runtime , Problem

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