SAP Knowledge Base Article - Public

3565338 - Issue with Disappearing Attachments in Workflows in SAP SuccessFactors Employee Central

Symptom

  • The attachment disappears when the workflow is resubmitted after an attachment is added during the hiring process
  • Only for Onboarding 2.0 candidate

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Manage Pending Hires.
  2. Navigate to the Draft (Onboarding) tab.
  3. Search for the specific user.
  4. Submit the Hire.
  5. Proxy as the approver and go to the workflow of the specific user.
  6. Click on resubmit.
  7. Return to the workflow as an admin.
  8. Notice that the attachment is no longer present in the workflow after resubmission.

Resolution

The fix for this issue is planned to be deployed on 2505.8 (2502 release)
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround:
    If the workflow is sent back and the initiator wants to resubmit the workflow upload the attachment to the workflow in the workflow detail page and click approve.

See Also

Keywords

SAP SuccessFactors, Employee Central, Manage Pending Hires, Workflow, Attachment, Disappearing, Resubmit, Hiring Process, Onboarding, ECT-247415, EC, OBX, 2.0, Onboarding 2.0, Upload, Sent Back, Send Back, resubmitted , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Known Error

Product

SAP SuccessFactors Employee Central all versions