3565362 - Account and Bill-To, Ship-To or Payer Differ in a Sales Order or Contract

In a Sales Order  or a Contract the Account and the Bill-To, Ship-To or Payer Party are different.

You expect that the Account and Bill-To, Ship-To and Payer Parties are the same. 

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Select the Sales Orders view.
3. Open Sales Order XYZ (XYZ represents the Sales Order ID). 
4. Navigate to the Involved Parties tab.
5. The Account Party is Account A (A represents the ID of the Account).
6. The Bill-To, Ship-To or Payer Party Account B (B represents the ID of the Account).

You expect all parties to be Account A.

This can have multiple causes:

• A Relationship for the Party is maintained in the Account Master Data. 

1. Go to the Account Management work Center.
2. Select the Accounts view.
3. Open the Account  A.
4. Choose the button View All.
5. Navigate to the Contacts tab and the Relationships sub tab.
6. See that there is a relationship defined for the respective party with a different Business Partner e.g. Has Ship-To Party B

• The Account Party and the Bill-To, Ship-To or Payer Party in the Sales Order XYZ are different because a user changed the Bill-To, Ship-To, or Payer Party manually. Instead of only changing the Account Party, the user changed first the Bill-To, Ship-To or Payer Party. In this case the automatic determination connection is then broken. This means when you change then the Account also to a different party the Bill-To Party is not redetermined because it was manually changed previously.

To explain this in an example:

You create a new Sales Order and enter Account A. The Bill-To, Ship-To and Payer Parties are automatically determined according to your settings in the Account Master Data.

This means that if no other Business Partner is maintained with a Relation Ship Type for the Parties in the Account Master Data under the tab Relationships, the Business Partner A is determined for the Bill-To, Ship-To and Payer Parties.

If you now change the Bill-To, Ship-To and Payer Parties to Business Partner B, the connection for the automatic determination is broken since the assumption is that you purposely selected a different Business Partner for these Parties and they should remain and not be redetermined as A.

This means that if you now change the Account Party to B and then back to A, the Bill-To, Ship-To and Payer Parties will remain as B.

Please note that this also happens for the Contact.

Example:

You enter Account A in the Sales Order and Contact C is automatically determined since it is maintained as the Main Contact in the Account Master Data of Account A. You then change the Contact to a different Contact D which is maintained in the Account Master Data of Account A. You then change the Account to B but the Contact D remains and the Main Contact of Account B is not determined. 

This is the expected system behavior.

Sales Order, Account, Bill-To, Ship-To, Payer, Contact, Main Contact, Changed, Different, Wrong, Involved Parties Tab  , KBA , AP-SLO-SO , Sales Order , Problem