SAP Knowledge Base Article - Preview

3565472 - Using a Basic Search with Serial Id is not Showing the Expected Ticket Record

Symptom

Unable to search for the ticket with its serial id using the basic search within the ticket owl.


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Environment

SAP CLOUD FOR CUSTOMER.

Keywords

Ticket OWL, Basic Search Fields, Adaptation  , KBA , LOD-CRM-SRP , Service Request Processing , How To

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