SAP Knowledge Base Article - Public

3565473 - Two Icon with same functionality in Case

Symptom

The button "collapse left and right panels" and the button "collapse side panels" on Case screen seem to have the same functionality.

Environment


Product version: SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

 

  1. Go to Case.
  2. Open a Case.
  3. Select collapse left and right panels and revert.
  4. Then select the button collapse side panels and revert.
  5. Both buttons seems to do the same thing.

 

Cause

This is by design.

Resolution

When the Case flow is enabled, the two buttons do different sets of actions - one collapses only left & right pane, but one collapses all 3 panes (top of Case flow). 

Keywords

Case, Button, Collapse, Left, Right , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0