Symptom
The button "collapse left and right panels" and the button "collapse side panels" on Case screen seem to have the same functionality.
Environment
Product version: SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Case.
- Open a Case.
- Select collapse left and right panels and revert.
- Then select the button collapse side panels and revert.
- Both buttons seems to do the same thing.
Cause
This is by design.
Resolution
When the Case flow is enabled, the two buttons do different sets of actions - one collapses only left & right pane, but one collapses all 3 panes (top of Case flow).
Keywords
Case, Button, Collapse, Left, Right , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0