3565474 - The signature user could not be determined for role EMPLOYEE_CUSTOM_MANAGER - Onboarding

The Complete e-Signature step is not triggered due to Business Process Error:

The signature user could not be determined for role EMPLOYEE_CUSTOM_MANAGER

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Navigate to the To-Do panel > Business Process
2. View document creation errors for onboarding process [PROCESS ID]
3. Error:
   Document Flow (1)
   Document assignment
   The signature user could not be determined for role EMPLOYEE_CUSTOM_MANAGER

Cause 1:
The picklist ID/code for the Future Manager Role (jobRelType) is mislabeled.
Cause 2: 
Job relationship not maintained for Onboardee in New Hire Data Review

Solution 1:

1. Rename the picklist ID/code as "jobRelType".
2. Restart the Business Process error.
   

Solution 2: 

1. Configure the Job Relationships section in New Hire Data Review and Assign.
   
2. Restart the associated Business Process error, or test with a new onboardee.

Adding a Picklist Value for Future Manager Role | SAP Help Portal

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