SAP Knowledge Base Article - Public

3565551 - Onbordee e-signed the forms but the task is still showing as due in the dashboard - Onboarding

Symptom

Onbordee E-signed the forms but the task is still showing as in progress or overdue in the Onboarding Dashboard. Using embedded signature.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as onbordee
  2. Onboarding checklist > E-signature
  3. See the forms have been signed
  4. Admin / Hiring Manager checks the Onboarding Dashboard
  5. E-Signature task is still Overdue for the candidate 

Cause

Forms were signed but not fully sent.

Resolution

  1. Onbordee needs to access Onboarding Checklist
  2. E-Signature task
  3. See that all forms have E-Signature task completed
  4. Click on "Send Your Application"

After the above has been done, in the onboarding dashboard the E-Signature task is marked as completed.

Keywords

E-signature, e-sign, overdue, Send Your Application , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding