SAP Knowledge Base Article - Preview

3565588 - Case Status Changes to "In Process" from "Completed"

Symptom

  • When a case receives a bounced email, the status of completed cases changes to "In Process" from "Completed".
  • The issue may happen all the time or intermittently.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

Bounced email, case status, In Progress, Completed, SAP Sales/Service Cloud, status change, undesired change, case status changed , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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