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SAP Knowledge Base Article - PreviewSymptom
When a case receives a bounced email, the status of completed cases changes to "In Process".
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
Bounced email, case status, In Progress, Completed, SAP Sales/Service Cloud, status change, undesired change. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
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