SAP Knowledge Base Article - Preview

3565588 - Case Status Changes to "In Process" When a Bounced Email Is Received

Symptom

When a case receives a bounced email, the status of completed cases changes to "In Process". 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

Bounced email, case status, In Progress, Completed, SAP Sales/Service Cloud, status change, undesired change. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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