Symptom
Language dropdown not available in document generation page.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Login to CPQ tenant.
- Load a quote to generate document.
- After selecting template, language drop down is not available.
Cause
Toggle switch 'Users can choose customer’s language when creating documents' in general settings for document generation controls language dropdown option.
Resolution
Enable toggle switch 'Users can choose customer’s language when creating documents' in general settings for document general templates in setup to get language dropdown option while generating documents from quote.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
See Also
Keywords
missing language dropdown, document generation templates, SAP CPQ, quotes, customer language , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem