SAP Knowledge Base Article - Public

3565788 - Purpose and Functionality of Reference ID in Event Notification

Symptom

This article outlines the relevance of Reference ID available in the Event Notifications.

Environment

SAP Sales and Service Cloud Version 2

Resolution

Reference ID is relevant only in case of Event Notification as incase of any error.

Event notification does not return any errors to be displayed on the UI.

Event notification logs are valid only for 7 days.

Thus, the reference ID link would be clickable only for 7 days which would open the Quick View for data connector.

After 7 days, the reference ID is no longer clickable.

Keywords

Reference ID, Reference ID not clickable. , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions