Symptom
This article outlines the relevance of Reference ID available in the Event Notifications.
Environment
SAP Sales and Service Cloud Version 2
Resolution
Reference ID is relevant only in case of Event Notification as incase of any error.
Event notification does not return any errors to be displayed on the UI.
Event notification logs are valid only for 7 days.
Thus, the reference ID link would be clickable only for 7 days which would open the Quick View for data connector.
After 7 days, the reference ID is no longer clickable.
Keywords
Reference ID, Reference ID not clickable. , KBA , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , How To