SAP Knowledge Base Article - Public

3565865 - (ONB) Prepare for New Team Member Template Filter Content - Onboarding

Symptom

  • The requirement to trigger separate email content to different users for the template "(ONB) Prepare for New Team Member Template" is not being met.
  • The system is unable to filter the email to send only when task name is Buddy.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Attempt to trigger separate email content to different users for the template "(ONB) Prepare for New Team Member Template".
  2. Observe that the system is unable to filter the email to send only when task name is Buddy.

Resolution

  1. The system does not have a field in filter business rule called Task Name or Task Type to filter the email "(ONB) Prepare for New Team Member Template" to send only when task name is Buddy.
  2. Understand that "(ONB) Prepare for New Team Member Template" is used for all NHA tasks, so multiple emails will be sent for each task created.
  3. Raise an enhancement request as per the guidelines provided in the link: [Enhancement Request](https://launchpad.support.sap.com/#/notes/2090228)

See Also

For reference, please see also [SAP Note 2090228](https://launchpad.support.sap.com/#/notes/2090228)

Keywords

ONB, Prepare for New Team Member Template, trigger, separate email content, different users, task name, Buddy, filter, business rule, NHA tasks, enhancement request. , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2411