SAP Knowledge Base Article - Public

3565884 - The candidate is able to sign the manager's e-signature field - Onboarding

Symptom

  • In the Docusign integration with SAP SuccessFactors Onboarding, the system allows candidates to sign in the manager's signature field.
  • The issue occurs because the signature field in the PDF has a suffix + a number (e.g. DocuSignSignHere1) to identify the manager's signature, but the system does not respect this notation.
  • This issue is not limited to specific onboarding forms and can occur across all forms.
  • The issue can reappear even after re-building and re-uploading the same PDF files into the system.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Kindly log in as the admin.
  • Navigate to the Onboarding Dashboard.
  • Search for the candidate.
  • Go to Actions > Onboarding Documents.
  • You will notice that the candidate is able to sign in the manager's e-signature field.

Cause

A signature field is using a suffix in DocuSignSignHere for the signature and DocuSignDateSigned, rather than adding a prefix.

Resolution

  1. A signature field should use a prefix in DocuSignSignHere for the signature and DocuSignDateSigned, rather than using a suffix.
  2. The field name should follow a format such as XYZDocuSignSignHere, where 'XYZ' can be any appropriate prefix, such as ManagerDocuSignSignHere or OnboardeeDocuSignSignHere

See Also

Keywords

Docusign, Signature Field, Incorrect Notation, , Manager Signature, Candidate Signature, DocuSignSignHere, Onboarding, OBX , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding 2405