SAP Knowledge Base Article - Preview

3565884 - The candidate is able to sign the manager's e-signature field - Onboarding

Symptom

  • In the Docusign integration with SAP SuccessFactors Onboarding, the system allows candidates to sign in the manager's signature field.
  • The issue occurs because the signature field in the PDF has a suffix + a number (e.g. DocuSignSignHere1) to identify the manager's signature, but the system does not respect this notation.
  • This issue is not limited to specific onboarding forms and can occur across all forms.
  • The issue can reappear even after re-building and re-uploading the same PDF files into the system.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2405

Keywords

Docusign, Signature Field, Incorrect Notation, , Manager Signature, Candidate Signature, DocuSignSignHere, Onboarding, OBX , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

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