Symptom
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as an Onboardee.
- Navigate to the UK Starter Checklist Compliance Form.
- Observe that the fields (First name, Last name, Address, etc.) are blank.
Cause
There is a misconfiguration in the state field corresponding to the respective country. It might be using a non-standard picklist or treating the state as a string, for example. For system logic, state fields utilize standard picklists such as STATE_GBR for the United Kingdom, PROVINCE_CAN for Canada, STATE_AUS for Australia, and STATE_USA for the United States.
Resolution
To resolve this issue, please ensure that the state fields are configured to use the appropriate standard picklists for each country.
This can be done by reviewing and updating the field configuration settings in the system. If any customizations have been made, revert them to use the standard picklists. This will align the state fields with the expected system logic and prevent further inconsistencies. After that, perform an Odata cache refresh.
See Also
Keywords
SAP SuccessFactors, Onboarding, obx, Compliance, Form, UK, Starter, Checklist, Blank, Fields, OData, Refresh, Process, Flows, Compliance, Meta, Data, Sync , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem