3565943 - Blank Fields in Compliance Forms with PicklistOption/territoryName error - Onboarding

Symptom

In compliance forms, fields (e.g., First name, Last name, Address) are not being populate as expected, despite having correct permissions. The issue persists even after performing recommended override configurations and standard checks. An OData error is observed in the backend:

"OData call failed due to Invalid property names: Invalid property names: PicklistOption/territoryName. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted."

Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

SAP SuccessFactors, Onboarding, obx, Compliance, Form, UK, Starter, Checklist, Blank, Fields, OData, Refresh, Process, Flows, Compliance, Meta, Data, Sync , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

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