SAP Knowledge Base Article - Public

3565943 - Blank Fields in Compliance Forms with PicklistOption/territoryName error - Onboarding

Symptom

  • In compliance forms, fields (e.g., First name, Last name, Address) are not  being populated as expected, despite having correct permissions.
  • The issue persists even after performing recommended override configurations and standard checks.
  • An OData error is observed in the backend:
 
"OData call failed due to Invalid property names: Invalid property names: PicklistOption/territoryName. Please check the property name in Admin Center > OData API Data Dictionary or entity metadata. Ensure there were no data model changes that removed this field, and please execute a refresh metadata to ensure the cache is not corrupted." 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as an Onboardee.
  2. Navigate to the UK Starter Checklist Compliance Form.
  3. Observe that the fields (First name, Last name, Address, etc.) are blank.

Cause

  • There is a misconfiguration in the state field corresponding to the respective country.
  • It might be using a non-standard picklist or treating the state as a string.
  • For system logic, state fields utilize standard picklists such as STATE_GBR for the United Kingdom, PROVINCE_CAN for Canada, STATE_AUS for Australia, and STATE_USA for the United States.

Resolution

  • Please ensure that the state fields are configured to use the appropriate standard picklists for each country.
  • Review and update the field configuration settings in the system.
  • If any customizations have been made, revert them to use the standard picklists. This will align the state fields with the expected system logic and prevent further inconsistencies. 
  • After the configuration perform an Odata cache refresh.

See Also

KBA  2993877  - Compliance tile not appearing - Onboarding - SAP for Me

Keywords

SAP SuccessFactors, Onboarding, obx, Compliance, Form, UK, Starter, Checklist, Blank, Fields, OData, Refresh, Process, Flows, Compliance, Meta, Data, Sync , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions