Symptom
In the chart widget, date range filter with fixed range keeps on loading in SAC
Environment
- SAP ANALYTICS CLOUD 2025.8.6
- Live BW Connection
Reproducing the Issue
- Login to SAC tenant
- Open the story based on live connection in edit mode.
- Click on the chart
- From the builder panel add date (Range) filter
- Click on type fixed.
- Notice that the screen keeps on loading.
Cause
For fixed range, Year / Day granularity in the backend is not supported, which is causing the fix range dialog to hang.
Resolution
An intermediate granularity such as month or quarter can be maintained in the backend to fix this.
See Also
- 3435616 - Data Range filter defined in BW/4HANA would not be applied in table in Optimized Design Experience mode story in SAP Analytics Cloud (SAC)
- Apply Chart Filters (Optimized)
- https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/00f68c2e08b941f081002fd3691d86a7/ff5f1e052b5e400da990dad8408604da.html
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAC, SAP Analytics Cloud, Date Range Filter, fixed range , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
Product
SAP Analytics Cloud 1.0