SAP Knowledge Base Article - Public

3566051 - Sales Order is required to be only approved by one team member in a Flexible Workflow - S/4HANA Cloud

Symptom

There is a requirement to only send approval to a specific team's member based on their role within the team in a Flexible Workflow.

Environment

SAP S/4HANA Cloud Public edition

Reproducing the Issue

  1. Create Sales Order
  2. Check the Workflow - approved by 1st level approver
  3. Check for 2nd level approver and see that it was sent to multiple team's members with the same role

Cause

Standard system behaviour.

Resolution

If a step in a flexible workflow is defined with Role = <Level 123...>, the system will send work items to every team member across all defined (and active) teams, where this role is part of the team definition (and where the responsibility conditions are fulfilled). 

See Also

Help - Setup Example: Approval Workflows in Your System

Keywords

sales order, workflow, approver, team member, role, condition, fulfilled, level, 1st, 2nd , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions