SAP Knowledge Base Article - Public

3566143 - Message Monitoring Download of Selected Messages

Symptom

 If you select multiple messages in the outbound monitoring and click on download, you would expect that only the set of messages are downloaded, but instead, all messages are downloaded.

Environment

SAP Sales and Service Cloud 2

Reproducing the Issue

  1. Go to Settings
  2. Go to Message Monitoring
  3. Select Outbound
  4. Select a set of messages you want to download
  5. Click on Download button
  6. Despite your selection criteria, all the messages are downloaded

Cause

System behavior

Resolution

For exporting messages, only the filtering is considered.

Currently, the message selection does not work.

See Also

Monitor Messages Help Portal

Keywords

message monitoring;download;cns;sales cloud version 2 , KBA , CEC-CRM-DC , Data Connector for SAP Sales/Service Cloud , Known Error

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0