Symptom
If you select multiple messages in the outbound monitoring and click on download, you would expect that only the set of messages are downloaded, but instead, all messages are downloaded.
Environment
SAP Sales and Service Cloud 2
Reproducing the Issue
- Go to Settings
- Go to Message Monitoring
- Select Outbound
- Select a set of messages you want to download
- Click on Download button
- Despite your selection criteria, all the messages are downloaded
Cause
System behavior
Resolution
For exporting messages, only the filtering is considered.
Currently, the message selection does not work.
See Also
Keywords
message monitoring;download;cns;sales cloud version 2 , KBA , CEC-CRM-DC , Data Connector for SAP Sales/Service Cloud , Known Error
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0