SAP Knowledge Base Article - Public

3566399 - External request title missing in ILX Approval Learning Reminder Notification Email Template

Symptom

The IlxApprovalNotification template does not display the Title of External Learning Request submitted by user.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning-> External Learning Request-> New Request
  2. Fill all the details in the request form including Course Title
  3. Hit Submit
  4. Schedule APM Learning Approval Email Notification.
  5. As Manager received Notification 'Reminder Notification for Your Pending Approval Requests' from Template 'IlxApprovalNotification'
  6. Received notification without Title tokens even though the required tokens are added in the notification template ID 'IlxApprovalNotification'.

Cause

The issue arises due to a defect in the system.

Resolution

The issue will be fixed and the solution will be available in release b2505.

See Also

Keywords

ILX, Approval, Learning, Reminder, Notification, Email, Template, Title, Completion Date, External Learning Request, APM Learning Approval Email Notification, IlxApprovalNotification. , KBA , LOD-SF-LMS-NOT , Notifications , Known Error

Product

SAP SuccessFactors Learning all versions