SAP Knowledge Base Article - Preview

3566458 - Issues with Workflow Emails in Return Order & Credit Memo Request Workflows in SAP S/4HANA Cloud Public Edition

Symptom

  • Duplicate emails are being sent to approvers when a return order is created using the 'Manage customer returns- v2' app.
  • Rework email notifications are not being triggered for credit memo requests and return order approvals.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

SAP S/4HANA Cloud Public Edition, Workflow, Email Notification, Return Order, Credit Memo Request, Rework, PRD System, Duplicate Emails, Manage customer returns- v2 app, My inbox app, Send Mail Notification, Workflow Configuration. , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

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