3566469 - Dump Error During Payment Approval Involving Down Payment Request.

• A Dump error occurs when attempting to approve a payment.
• The error is encountered when the user responsible for approval attempts to approve the payment in the work center, under "Managing My Area ".
• This payment involves a Down Payment Request created from an external source (webservice or custom work center).

SAP Business ByDesign

 Log in with user ID: XYZ.

1. Navigate to "Managing My Area" work center.
2. Access "Approvals" view.
3. Select "Manual Payment XYZ" and click "Approve."
4. Observe the dump error.

The issue originates from the creation of Down Payment Request. It was created via an external source (web service) or from a custom work center. This is not supported, particularly when the request has a reference to a purchase order (PO).

The inclusion of the Purchase Order formatted ID is incorrect without the associated PO UUID, which is necessary for querying the financial accounting view of the purchasing document effectively.

Follow the steps below to resolve this issue:

1. Locate and cancel Down Payment Request in the system. This cancels the current transaction that was improperly set up.
2. Create a new Down Payment Request directly within the internal system interface that supports such transactions.
3. Ensure to follow the workflow that allows for correct inclusion of the purchase order reference.

Avoid creating down payment requests using external sources or web services if they involve a purchase order. Always use the supported internal means provided for such transactions.

Dump error, payment approval, Down Payment Request, external source, purchase order, error 500. , KBA , SRD-FIN-CLM , Cash and Liquity Managment , Problem