Symptom
When going to the Ticket Interactions or Timeline views. You see an Email that shows the following bouncing reason:
Message in Node Cannot be Processed Due to Authorization Problem
Environment
SAP Cloud for Customer
Cause
Mostly known reason for this error is that you email was rejected due to your email provider Custom Email Flow Rules.
Each provider can create and maintain their own setup of mail flow rules that block messages meeting certain conditions. They can be linked to multiple parameters, like sender, prohibited words, etc.
Besides this common reason. Some email providers might also use this same bounce message in a generic way to indicate one of the following:
- The email server you are using did not recognize or accept your login details or your email organization's email policies or access rights have expired.
- The recipient’s mailbox is full, and incoming messages are being bounced back.
- You sent an email to an address that doesn't exist or is no longer active.
Resolution
Please reach out to your IT team, responsible for the Email Channel domain being used. They need to check why the email was bounced at their side and a bounce message was sent back to the Cloud for Service.
SAP has no control or visibility on each Email server provider rules maintained. Each company IT server team can trace individually all bounced emails from their server.
Keywords
KBA , LOD-CRM-SC-EML , Email , How To