SAP Knowledge Base Article - Public

3566628 - Online Contents Can be Launched on iPad/Tablet mobile browser even Mobile Access is Disabled

Symptom

Users are able to launch online courses using iPad/Tablets even when mobile access is disabled at Content Object level.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to the system via a mobile browser (e.g., Google Chrome) on an iPad or Android tablet.
  2. Navigate to Learning > Find the affected item > Launch the content object. The content can be launched despite the 'Enable mobile access' option being disabled at the Content object level.

Cause

This is an expected behavior.

Resolution

The 'Enable Mobile Access' flag is not expected to control the access of content on iPad/Tablet browsers as these are not considered as true mobile devices. 

See Also

Keywords

iPad, Online Courses, Mobile Access, Disabled, Learning Module, Content Access, SAP SuccessFactors Learning, Browser Access, Content Launch. , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning all versions