3567039 - SPM IM on Hyperscalers - Unable to perform any action on Plan Communicator Documents and Dispute

Post-Titan Migration, users encounter the following error when attempting to take actions on pending documents and disputes:

'E88001_LEGACY_WORKFLOW_EXCEPTION
You can no longer perform any actions on this workflow. Please create a new workflow."

This article outlines strategies to prevent this issue and provides solutions for resolving it.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors Sales Performance Management

• Incentive Management on Hyperscalers

Pending documents, Pending disputes, Document redistribution, Dispute resolution, Migration issues, Post-migration actions, Workflow issues, Migration prerequisites, Document actions, Dispute actions, Resolve disputes, Prevent migration issues, Migration challenges, Document management, Workflow dependencies, Titan migration solutions, Post-migration resolution, Accept document, Undistribute document, Reject document, Document workflow, Dispute acceptance, Dispute decline, Document pending actions  , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , Known Error