SAP Knowledge Base Article - Public

3567066 - Assigning an observer while acting as a delegate assigns the item to the delegate as well

Symptom

As a delegate acting on behalf the manager, when in Team View and requesting an observer causes the item that the observer was requested to be assigned to the delegate.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Setup a user to be a delegate
  2. Assign an item to a subordinate of the primary manager that has a task checklist
  3. Log in as the delegate > actions menu > Act As > primary manager > Team View
  4. Find the user that was assigned the other type item > request observation
  5. Complete the request observation and stop acting as a delegate
  6. Notice that the other type item was assigned to the delegate as well

Cause

This is a Known Issue.

Resolution

The fix for this issue is planned to be deployed on 1H 2025 release (b2505).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

Trigger the delegate option while in the legacy learning homepage as to utilize the legacy My Team instead of Team View.

See Also

Keywords

KI2411, LRN-191974, delegate, observation, request, observer, delegated, assigned, assign,
, KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error

Product

SAP SuccessFactors Learning 2411