Symptom
As a delegate acting on behalf the manager, when in Team View and requesting an observer causes the item that the observer was requested to be assigned to the delegate.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Setup a user to be a delegate
- Assign an item to a subordinate of the primary manager that has a task checklist
- Log in as the delegate > actions menu > Act As > primary manager > Team View
- Find the user that was assigned the other type item > request observation
- Complete the request observation and stop acting as a delegate
- Notice that the other type item was assigned to the delegate as well
Cause
This is a Known Issue.
Resolution
The fix for this issue is planned to be deployed on 1H 2025 release (b2505).
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
Workaround
Trigger the delegate option while in the legacy learning homepage as to utilize the legacy My Team instead of Team View.
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2411, LRN-191974, delegate, observation, request, observer, delegated, assigned, assign,
Product
SAP SuccessFactors Learning 2411