SAP Knowledge Base Article - Public

3567102 - Invalid character at the header when generating a document

Symptom

An unnecessary character (usually "Â") appears in the browser tab header when generating a document in CPQ.

Environment

SAP Sales Cloud CPQ

Reproducing the Issue

  1. Go to any quote.
  2. Click "Generate Documents".
  3. Select the desired document and click customize and then "Download document and Send Email".
  4. You'll see that there's an invalid character (Â).

Resolution

This is a known issue and it will be resolved in the next release, 2505.

Keywords

CPQ, character, illegal, generate documents, documents, quote, customize , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2025