SAP Knowledge Base Article - Preview

3567116 - Dynamic property on a case - in property block

Symptom

You are encountering an issue with the extension field of type 'Amount' when creating a Dynamic Property rule. While it is possible to set conditions on both the content field and the currency field in the Condition Block, only the total field is available in the Properties tab. 


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

extension field, dynamic property, amount type, condition block, properties tab, root of structured fields, leaf nodes, conditions, assignments, dataType OBJECT, AMOUNT data format, QUANTITY data format, operational difficulties, system logs, user interface, discrepancy resolution, Extensibility Administration, technical logs, multilingual interface , KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To

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