SAP Knowledge Base Article - Public

3567140 - Redesigned Applicant Workbench - Applications give error if the candidate profile was anonymized by DRM 1.0

Symptom

When using the redesigned applicant workbench, when opening  an application it gives the below errors.

  • Error #1: errorMessage=You do not have an Application Status Visibility
    name=Error
    code=RCM_ERR_CODE_STATUS_VISIBILITY_MISSING

  • Error #2: internalMessage=Failed to Get Application Header Info
    status=403
    externalMessage=You do not have an Application Status Visibility

  • Error #3: internalMessage=Failed to GET "" data.
    errorMessage=Candidate Id does not exist.
    name=Error
    code=RCM_API_MSG_CANDIDATE_ID_NOT_EXIST

  • Error #4: internalMessage=Failed to GET "Profile Information" data.
    errorMessage=Candidate Id does not exist.
    name=Error
    code=RCM_API_MSG_CANDIDATE_ID_NOT_EXIST

  • Error #5: internalMessage=Failed to GET "Application Information" data.
    errorMessage=You do not have an Application Status Visibility
    name=Error
    code=RCM_ERR_CODE_STATUS_VISIBILITY_MISSING

Environment

SAP SuccessFactors Recruiting Management

Cause

The customer is using DPCS 1.0 and the candidate profile of the application has been anonymized using DRM 1.0. The candidate ID has been set to zero.

The application is "non-anonymized" and appears in the redesigned applicant workbench but gives errors when user tries to open the application.

Resolution

This is a known limitation of the redesigned applicant workbench, our engineering team is working to enhance the redesigned workbench to handle this scenario where candidates have been anonymized by DRM 1.0. This enhancement (RCM-144532) is planned to be released as part of the 2025 H1 release, however please be aware that this is subject to change and this KBA will be updated to reflect any changes in timeline.

See Also

3369122 - Redesigned Applicant Management Workbench - Recruiting Management

3412834 - Applications are not visible in the Disqualified Statuses on the latest applicant workbench

Keywords

Redesigned Applicant Workbench, latest workbench, error, application, RCM_ERR_CODE_STATUS_VISIBILITY_MISSING, Candidate Id does not exist, RCM_API_MSG_CANDIDATE_ID_NOT_EXIST , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions