3567144 - New Contract Item Added is In Preparation Status Instead of In Process Status

You try to add a new contract item into an approved contract and find the new line is still In Preparation status. You expect the status to be In Process like the other contract items.

SAP Business ByDesign

1. Go to Customer invoicing work center.
2. Go to contracts view.
3. Search for contract ABC. (ABC represents the ID of the contract)
4. Go to the Items tab, you can see the new item line is still In Preparation status however the other lines are In Process.

The new item added in an existing contract is In Preparation status until it is released. Once it is released, the item status changed to In Process. 

In case of approval process enabled for contracts, the behavior is the same. When a new item added, the user has to release the item by clicking release button. System then triggers the approval process. Once the approval is done, the line is then released, and status is updated to In Process.

This is the designed system behavior.

contract; approval process; approved; new item line; In Preparation; status. , KBA , SRD-CRM-INV , Customer Invoicing , Problem